Serving at the first point of contact for customers seeking technical assistance over the phone, email and through our ticketing system. Performing remote troubleshooting through diagnostic techniques and pertinent questions. Manage tickets assigned in a timely manner. Determine the best solution based on the issue and details provided by the customer. Develop/modifying k

Draft quality assurance policies and procedures. Design, develop, and execute testing plans. Perform analysis for adherence to agency policies. Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product. Make recommendations and implement processes to utilize technology appropriately to support QA work. Prov

We have an immediate opening for a Business/Systems Analyst to participate in our Data Management Program. Data is one of our most valuable assets and we strive to become a more data literate and data driven organization. This position will work on a small, collaborative team that uses agile practices to deliver value to our business partners. This position must have stro